BaseCamp Bikes was established in 2004 as small rider owned and operated cycle shop, the shop has grown over the years but we are still rider owned and operated so you can be sure of informed advice and service from staff that know about the bikes and products we sell. Whilst our main focus is on the Mountain Bike side of cycling we are also heavily involved in all aspects of cycling and run our own race team that compete in many of the disciplines of Cycle Sport.

Our pro-workshop can cater for everything from a simple puncture to a full strip down and rebuild, our Cytech qualified mechanics are at your disposal. We also have a dedicated fork servicing department for the BOS, FOX, Rock Shox and Marzocchi Brands.

Our staff are all keen riders with many years of experience and will be more than happy to discuss your requirements.

5 The Square Grantown-On-Spey PH26 3HG

Basecamp Bikes Returns Policy

BASECAMP BIKES RETURNS POLICY -

REFUND POLICY 

We operate a simple 30 days returns policy that applies to all products sold and delivered direct to you the customer. This means that for any reason should you decide that you no longer want the product then you may return it to us within this timeframe in it's original packaging, un-used with the relevant tags attached. Once we have checked it over we will refund your money within 30 days or replace your product (subject to stock availability). A copy of the original sales receipt must be included with the returned item. This offer in non-transferable. Please contact us at via the options below before returning goods to obtain a relevant returns reference to avoid any delay in dealing with your returns.

DAMAGED OR INCORRECT ITEMS

If for any reason the product you ordered is incorrect or damaged then naturally we would be happy to replace the product or refund your money. Please notify us via email or phone of any damages / incorrect products within 7 days of your delivery. Proof of damage will be required.

RETURNING PRODUCTS

Should you need to return any products to us then you will be responsible for the cost of the postage. A returns form can be completed and submitted to us above. On receiving the products we will carry out an inspection and should we find that it was in anyway our fault or the product was faulty then we will happily refund you the cost of the postage. Naturally should we believe it not to be our fault then we may choose not to refund any postage and may choose to claim costs of packaging for returning the products to yourself.
 

Returns address & Contact Details -

Via Telephone : 01479 870 050

VIa Email : info@basecampmtb.com

 
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